CUSTOMER CONTACT SERVICES

Synergy is a leading provider of fully integrated customer care process outsourcing services pan India with a focus on improving customer relation, reduction of service cost and customer contact support

Synergy's Customer Contact Team comprises of experienced managers. Quality and process-discipline play a very important role, and our team's experience skills and dedication are customized to meet closely monitored standards.Some of the services currently being provided are:

Inbound Voice Outbound Voice

Inbound Voice

Our Team is well experienced in managing such critical parameters as call handling time, first time resolution, average answer speed and abandon rates. Some of our Inbound Services include:

Customer Service Call-in Polls Order Taking Inbound Sales

Outbound Voice

Over and above the skills, technology platforms and infrastructure play important roles in providing quality service in this field. State of the art equipment used by our team to deliver various outbound services . And, Nice Loggers are used to record all inbound and outbound calls to facilitate internal and external quality checks and audits.Some of the outbound services currently provided include:

Sales/Telemarketing Customer Satisfaction Surveys & Polls Welcome Call

Internal and external quality checks and audits are facilitated recordings of all Inbound and outbound calls using Nice loggers.

Synergy provides fully integrated customer care and back office processing services that focus on delivering a return on customer investment to our clients by reducing service costs, improving customer pretension and increasing revenue per customer.

Customer Care

Repeat purchases, up-sell, cross-sell, billing information, issue resolution, account change, reservations, loyalty clubs, Investor inquiries and warranty calls

Customer Acquisition

Inbound sales, outbound sales, order taking, lead generation, product information, subscription renewals and database management.